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Terms & Conditions

Effective Date: September 1, 2025

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By creating an account or accessing the platform, you agree to these Terms and our Privacy Policy. During onboarding, you must accept these Terms by clicking "I Agree" to proceed.

 

1. Services Provided

 

EngageWorx provides a cloud-based, self-service platform for multi-channel communications campaigns, including SMS, MMS, RCS, WhatsApp, Messenger, and other digital messaging services. We are an authorized white-label reseller of the Sinch Engage platform.

 

2. Customer Responsibilities

 

You agree to:

  • Provide accurate and lawful information.

  • Secure all necessary consents for communications.

  • Use the platform only for lawful, ethical, and non-abusive purposes.

 

Prohibited activities include:

  • Sending unsolicited or spam messages.

  • Using the platform to harass, defraud, or harm others.

  • Violating telecommunications laws or regulations.

 

3. Data Privacy

 

Our Privacy Policy governs how we collect and process your data.
We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) for users in the EU and UK.

 

By using EngageWorx, you acknowledge that:

  • Data may be stored and processed on servers located in the U.S. and other jurisdictions.

  • We may use third-party providers (e.g., Sinch) for communication delivery and processing.

 

4. Payment Terms

 

All Services are billed on a prepay or postpay basis, as determined by EngageWorx.

 

Payments are due in full to maintain service access.

 

Late or failed payments may result in service suspension or termination.

 

All fees are non-refundable unless otherwise stated in writing.

 

5. Service Availability

 

We strive for 99.9% uptime but do not guarantee uninterrupted access.

 

Scheduled maintenance or provider issues (e.g., carrier downtime) may cause temporary interruptions.

 

6. Termination

 

You may cancel your account at any time.

 

EngageWorx may suspend or terminate access due to violations, nonpayment, or unlawful activity.

 

Upon termination, access to the platform and associated data may be deleted.

 

7. Intellectual Property

 

All EngageWorx content, designs, and branding are the intellectual property of EngageWorx.

 

You may not use or distribute our IP without permission.

 

Sinch and other third-party platforms remain property of their respective owners and are used under license.

 

8. Limitation of Liability

 

EngageWorx is not liable for:

  • Indirect or consequential damages.

  • Data loss or corruption.

  • Customer misuse of the platform.

 

Our total liability is limited to the amount paid by you in the past 90 days.

 

9. Compliance

 

You are solely responsible for complying with all applicable laws and regulations regarding telecommunications, marketing, and

privacy in your region.

 

10. Resellers and Agents

 

If you act as a reseller or agent of EngageWorx services:

  • You are responsible for your customers’ compliance and behavior.

  • You must not misrepresent the platform or its capabilities.

  • All materials must follow EngageWorx branding guidelines.

  • You agree to indemnify EngageWorx for claims from your customers' misuse or misrepresentation.

 

11. Governing Law

 

These Terms are governed by the laws of the State of Florida, USA.

 

All disputes shall be resolved via binding arbitration in Miami, Florida.

 

12. Modifications

 

We may update these Terms at any time.

 

Changes will be posted with an updated effective date.

 

Continued use of the Services implies acceptance of the revised Terms.

 

13. Contact

 

Questions? Email us at: info@engwx.com

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