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Privacy Policy

Effective Date: September 1, 2025
Last Updated: September 1, 2025

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At EngageWorx, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform — whether you're located in the United States, the European Economic Area (EEA), the United Kingdom (UK), or elsewhere.

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1. Information We Collect

 

a. Personal Information

We may collect:

  • Name, email address, phone number, company name

  • Billing and payment information

  • Login credentials (e.g., usernames, passwords)

 

b. Usage Data

  • IP address, device information, browser type

  • Pages visited, time on page, click behavior

  • Location (if enabled by the user)

 

c. Customer & Campaign Data

  • Contact lists uploaded to the platform

  • Message content sent via our services

  • Campaign analytics and engagement metrics

 

2. How We Use Your Information

 

We use your data to:

  • Provide and operate the EngageWorx platform

  • Process payments and manage billing

  • Communicate with you about your account or services

  • Ensure system security and prevent fraud

  • Comply with legal obligations

 

We do not sell your personal data.

 

3. Legal Basis for Processing (For EU/UK Users)

 

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate interests, such as product improvement, customer support, and marketing (where permitted)

 

4. Your Rights Under GDPR (EU/UK Residents)

 

You have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Withdraw your consent at any time

  • Request data portability

  • Lodge a complaint with a supervisory authority in your country

 

To exercise any of these rights, contact us at info@engwx.com.

 

5. Sharing Your Information

 

We may share your data with:

  • Service providers (e.g., hosting, analytics, payment processors)

  • Legal authorities when required

  • Parties involved in a business transfer (e.g., merger or acquisition)

 

All third-party processors are required to comply with relevant data protection laws.

 

6. Data Transfers Outside the EU/UK

 

If you're located in the EEA or UK, your personal data may be transferred to countries such as the United States. We ensure adequate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Other lawful transfer mechanisms

 

7. Data Retention

 

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

 

8. Security

 

We implement reasonable technical and organizational safeguards to protect your personal data, including:

  • Encryption

  • Secure data storage

  • Role-based access control

 

9. Cookies & Tracking Technologies

 

We use cookies to:

  • Analyze website usage

  • Personalize content and ads

  • Facilitate login sessions

 

You may control cookie settings in your browser or opt out via cookie consent banners.

 

10. Children’s Privacy

 

Our platform is not intended for children under 16. We do not knowingly collect data from minors.

 

11. Your Rights (Global)

 

All users (not just EU/UK) may:

  • Update their information

  • Opt out of marketing

  • Request deletion or access of their data

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To request, email us at info@engwx.com.

 

12. Changes to This Policy

 

We may update this Privacy Policy periodically. We'll notify you of significant changes by posting a notice on our website or sending an email if required by law.

 

13. Contact Us

If you have questions or wish to exercise your rights, contact us at:

EngageWorx Privacy Team
📧 info@engageworx.com
🌐 https://www.engwx.com

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